Refund & Cancellation Policy

Cancelling a subscription

You can cancel a paid Manilla subscription at any time from Dashboard → Billing → Cancel subscription. No notice period, no email required, no retention call.

Cancelling stops the next renewal. It does not end your access immediately — you keep your paid plan until the end of the billing period you have already paid for, and your account moves to the Free plan when that period ends.

What happens to your data

Dropping to the Free plan does not delete anything. Your existing requests, submitted files and templates remain in your account. The Free plan’s limits apply to creating new requests, not to what you have already collected.

Refunds

We do not refund the unused remainder of a billing period on cancellation, because your access continues to the end of that period rather than stopping on the day you cancel.

We do refund in these cases:

• Within 7 days of your first payment. If Manilla isn’t right for your practice, tell us within a week of your first subscription charge and we’ll refund it in full.
• A charge you didn’t intend. A duplicate payment, a renewal after you had already cancelled, or a charge on the wrong plan — we refund these in full, whenever you spot them.
• Extended service failure. If Manilla is unavailable for a prolonged period within a billing cycle and that stopped you using it, contact us and we’ll work out a fair refund or credit for the affected time.

Renewal charges outside those cases are not refundable. Every renewal is preceded by the full billing period before it, so cancelling before the renewal date always avoids the next charge.

How to request a refund

Email hello@usemanilla.in from the address on your account, or use the contact page. Tell us which charge you mean — the date and amount is enough. We respond within 2 business days.

Approved refunds are issued to the original payment method. Once we process a refund, the money typically reaches your account within 5–7 business days, depending on your bank or card issuer — that part is out of our hands.

The Free plan

The Free plan never charges you, so there is nothing to cancel or refund. You can stop using Manilla at any time, and delete your account from Dashboard → Settings.

Questions

If anything here is unclear, ask before you subscribe rather than after — get in touch and we’ll give you a straight answer.